Privacy Policy

At Art is life we ​​are committed to protecting the privacy of our clients and we assume with the utmost rigor our responsibility regarding the security of our clients’ information. We will be clear and transparent about the information we are obtaining and what we will do with that information.

This policy states the following:

• What personal data we obtain and process in relation to you as a customer and your use of our website, our mobile applications and our online services.
• Where do we get that data from?
• What do we do with that data?
• How we store them.
• To whom we transfer/disclose that data.
• How we manage your data protection rights.
• And how we comply with data protection regulations.

All personal data is collected and processed in accordance with the General Data Protection Regulation (GDPR).

By “personal data” we mean any information relating to you that allows us to identify you, such as your name, your contact information, your payment details and information about your access to our website.

Specifically, we can obtain the following categories of information:

Name, address, email address, telephone number, passport or other recognized personal identification document number and information, and credit/debit card information or other payment information.
Advanced information, including your name, nationality, date of birth, gender, and number, expiration date and country of issue of your passport or ID card.
History of contracted jobs
Information about your purchases of the products and services of our trusted partners.
Information about your use of our website and/or our mobile application.
The communications you exchange with us or send to us by letter, email, chat service, calls and social networks.

There is no obligation to appoint a Data Protection Officer in accordance with Article 37 of Regulation (EU) 2016/679. At Art is Life, we process the information you provide us in order to deliver the services and/or sell the products you have contracted through our website, as well as to manage the sending of information and commercial prospecting. To offer you services that align with your interests, we will create a commercial profile based on the information you have provided. No automated decisions will be made based on this profile.

Your data may be used for the following purposes:

Providing the products and services you request: We use your information to deliver the services you have requested.

Contacting you in case of changes to the contracted service: We send you communications regarding the services you have requested and any changes to those services. These communications are not for commercial purposes, and there is no option to opt out of them.

Verifying/checking your credit card or any other payment card: We use your payment data for accounting, billing, and auditing purposes, and to detect and/or prevent any fraudulent activity.

Administrative or legal purposes: We use your data for statistical and marketing analysis, system checks, customer surveys, maintenance, and development operations, or to resolve a dispute or claim. Please note that we may carry out data profiling based on the information we have obtained from you for statistical and marketing analysis. Any profiling activity will only be carried out with your prior consent, and we will do everything possible to ensure that all the data on which it is based is accurate. By providing us with any personal data, you explicitly agree that we may use it to carry out profiling activities in accordance with the provisions of this Privacy Policy.

Security, health, administrative, and crime prevention/detection purposes: We may provide your data to government authorities or law enforcement agencies in compliance with legal requirements.

Communications with customer service: We use your data to manage our relationship with you as our customer and to improve our services and your experience with us.

Marketing: From time to time, we will contact you via electronic communications to provide information about promotions and complementary products. However, you will have the option to accept or decline such communications at the time of booking. In all electronic communications we send you, you will also have the opportunity to indicate that you no longer wish to receive our direct marketing material.

We will only process your personal data when we have legal grounds to do so. The legal bases will depend on the reasons for which we have obtained and need to use your personal data.

We may also process your personal data for one or more of the following reasons:

• To comply with a legal obligation.
• Because you have consented to us using your personal data (e.g., for marketing-related purposes).
• To satisfy our legitimate interests in operating our business (e.g., for administrative purposes).

Only children aged 16 or over can give their own consent. For children under that age, the consent of the child’s parents or legal guardians is required.

We will not retain your data for longer than is strictly necessary to fulfill the purposes for which it is being processed. To determine the appropriate retention period, we will consider the amount, nature, and confidentiality of the personal data, the purposes for which we process it, and whether we can achieve those purposes through other means.

We must also consider the periods during which it may be necessary to retain personal data to comply with our legal obligations (e.g., in relation to claims) or to resolve complaints or queries and to protect our legal rights in the event of a claim.

When we no longer need your personal data, we will delete or destroy it securely. We will also consider whether, over time, we can reduce the personal data we use and how we can do so, and whether we can anonymize your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice.

We follow strict security procedures when storing and disclosing your personal data and to protect it from accidental loss, damage or destruction. The data you provide us is protected with SSL (Secure Socket Layer) technology. SSL is the industry standard method for encrypting personal data and credit card information so that it can be transferred securely over the Internet.

We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require that all third parties have appropriate technical and operational security measures in place to protect your personal data, in accordance with the GDPR.

The entity guarantees the confidentiality of personal data. However, the Company and/or Entity will disclose to the competent public authorities the personal data and any other information that is in its possession or is accessible through its systems and is required in accordance with the legal and regulatory provisions applicable to the case. Personal data may be kept in the files owned by Art is life even once the relationships formalized through the company’s website have ended, exclusively for the purposes indicated above and, in any case, during the legally established periods. , available to administrative or judicial authorities.

No data will be transferred to third parties, except under legal obligation. There is no provision for data transfer to third countries. No suitability decisions, warranties, binding corporate rules or applicable specific situations are made.

Under certain circumstances, by law you have the right to:

• Request information about whether we hold personal data about you and, if so, what data it is and why we have it or are using it.

• Request access to your personal data (commonly known as a “data subject access request”). This allows you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.

• Request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate information we have about you.

• Request deletion of your personal data. This allows you to ask us to delete or remove your personal data where there is no overriding legitimate reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see the next section).

• Object to the processing of your personal data where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation that makes you want to object to the processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.

• Object to automated decision-making, including profiling, meaning you have the right not to be subject to any automated decision-making by us using your personal data or profiling you.

• Request the restriction of processing of your personal data. This allows you to ask us to suspend the processing of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.

• Request the transfer of your personal data to you or to a third party in an electronic and structured format (commonly known as the right to “data portability”). This allows you to take the data we hold about you in a commonly used electronic format and transfer your data to a third party in a commonly used electronic format.

• Withdraw your consent. In the limited circumstances where you have given your consent to the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purpose(s) you originally agreed to, unless we have another legitimate basis for doing so in accordance with the law.

If you wish to exercise any of these rights, please contact our representative, Carolina Adán Caro, by mail or post at · NIF: 53433359N · C/ Costa den Brossa 4b entres. 1 local 3 · 07001 Palma · Phone: +34 646806422 · carolinaadan@gmail.com, attaching a photocopy of your ID in both cases.

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your access request is unfounded or excessive. Alternatively, in such circumstances, we may refuse to comply with your request.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Our Privacy Policy is subject to change from time to time and any changes will be communicated to you via email or a notice on our website.